Privacy Policy - Fair Cash

NEO MICRO FINANCE INSTITUTION S.C (“NEO”, “we”, “our”) is committed to protecting the privacy and personal information of all users who access or use our financial services, including the Fair cash product. This Privacy Policy explains in detail how we collect, use, store, share, and protect your information when you interact with our services. We understand that financial data is highly sensitive. Therefore, we adopt a responsible, transparent, and regulated approach to data protection in line with applicable laws and the requirements of the National Bank of Ethiopia (NBE). By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information necessary to provide regulated financial services. This may include:

· Personal Identification Information

Full name
Gender
Date of birth
National ID or other identification documents

· Contact Information

Mobile phone number
Email address
Residential address

· Financial Information

Income details
Employment information
Bank or mobile money account data (if applicable)

· Device and Technical Data

Device model and operating system
IP address
App usage behavior
Log data for system security

· Transaction Information

Loan application details
Repayment records
Account activity history

We only collect information that is necessary, relevant, and proportionate to the services provided.

How We Use Your Information

Your information is used strictly for legitimate financial service purposes, including:

identity verification and authentication
credit assessment and risk evaluation
loan processing and account management
regulatory compliance and reporting
fraud prevention and system security
customer support and communication

We do not use your data for unrelated or unauthorized purposes.

Data Sharing and Disclosure

We do not sell user data.

We may share limited information only under the following circumstances:

with regulatory authorities (such as NBE)
with authorized financial partners involved in service delivery
with service providers (e.g., IT systems, payment processing)
when required by law or legal process

All third parties are required to comply with strict data protection obligations.

User Rights

Users have the right to:

access their personal information
request correction of inaccurate data
request deletion (subject to legal requirements)
withdraw consent where applicable

Requests may be submitted through official contact channels.

Cookies and Tracking

We may use cookies or similar technologies to:

improve user experience
analyze system performance
enhance service functionality

These technologies do not collect unnecessary personal data.

Data Retention

We retain personal data only for as long as required:

to fulfill service obligations
to comply with legal and regulatory requirements
to resolve disputes

After the retention period, data will be securely deleted or anonymized.

Policy Updates

We may update this Privacy Policy from time to time.

Updated versions will be published on official platforms.

Continued use of services indicates acceptance of updates.

Contact Us

NEO MICRO FINANCE INSTITUTION S.C

Addis Ababa, Ethiopia

Email: info@neo.et

Phone: +251-115586969