NEO MICRO FINANCE INSTITUTION S.C is committed to providing clear and accessible communication channels for all users, partners, and regulatory stakeholders.
If you have questions regarding our services, loan products, account usage, or policies, you may contact us through the following official channels.
Licensed and supervised by the National Bank of Ethiopia (NBE)
Operating under Proclamation No. 626/2009 and revised Proclamation No. 1164/2019
Customer Support Email
info@neo.et
Phone Support
+251-115586969
Office Address
Head Office:Addis Ababa, Ethiopia
Service Hours
Monday – Friday
09:00 – 18:00 (Local Time, Ethiopia)
Closed on public holidays
What You Can Contact Us For
loan application inquiries
repayment clarification
account-related issues
data access or correction requests
complaints or feedback
regulatory or compliance matters
Response Commitment
We aim to respond to all inquiries within a reasonable timeframe.
Response time may vary depending on the nature of the request and verification requirements.
Compliance Statement
NEO MICRO FINANCE INSTITUTION S.C operates within a regulated financial framework.
All customer interactions are handled in accordance with internal compliance policies and applicable regulatory requirements.
Important Notice
For your security:
Do not share your account credentials with anyone
NEO will never request sensitive information through unofficial channels
Always verify official contact details before sharing personal data