Privacy Policy - Fair Cash

Get in Touch

NEO MICRO FINANCE INSTITUTION S.C is committed to providing clear and accessible communication channels for all users, partners, and regulatory stakeholders.

If you have questions regarding our services, loan products, account usage, or policies, you may contact us through the following official channels.

Company
Information

NEO MICRO FINANCE INSTITUTION S.C Addis Ababa, Ethiopia

Licensed and supervised by the National Bank of Ethiopia (NBE) Operating under Proclamation No. 626/2009 and revised Proclamation No. 1164/2019
- Customer Support Email
- info@neo.et
- Phone Support
- +251-115586969
- Office Address
- Head Office：Addis Ababa, Ethiopia
- Service Hours
- Monday – Friday
  09:00 – 18:00 (Local Time, Ethiopia)
  Closed on public holidays

What You Can Contact Us For

loan application inquiries
repayment clarification
account-related issues
data access or correction requests
complaints or feedback
regulatory or compliance matters

- Response Commitment
  
  We aim to respond to all inquiries within a reasonable timeframe.
  Response time may vary depending on the nature of the request and verification requirements.
- Compliance Statement
  
  NEO MICRO FINANCE INSTITUTION S.C operates within a regulated financial framework.
  All customer interactions are handled in accordance with internal compliance policies and applicable regulatory requirements.
Important Notice

For your security:
- Do not share your account credentials with anyone
- NEO will never request sensitive information through unofficial channels
- Always verify official contact details before sharing personal data